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Key Account Management

Statistics prove that around 40% your clients use you on a single transaction basis only. In order to improve and maintain client retention a structured plan and process should be in place. This one day workshop will assist newly appointed Account Managers and Managers who manage multi-sited relationships. You will learn best practice techniques in how to engage and negotiate with your clients and manage accounts in the most profitable manner. This will help delegates to identify and prioritise future activity to ensure consistent business development and growth.


Introduction to Successful selling

This two day course is suitable for individuals who have attended Sales Essentials or who already possess working knowledge within the sales arena. The course will provide a template to create a formal structure. This course gives new sales people tried and tested methods providing solid sales strategies for different situations. It will also deliver support for current sales people who are looking for a more structured approach incorporating useful tools and techniques.


Presentation Skills

This one day workshop is focused on the different types and styles of presentations it also looks at the process of how to design and deliver an effective client presentation. Throughout the day you will learn the components that make up successful presentation and also reviewing the presenter’s body language, voice mechanics and delivery, which could ultimately influence the outcome of any client decision. You will also see the subject from the audience’s perspective and structure your content for added clarity. This interactive session will also assist delegates to help you indentify your particular development needs and delivery style.


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